Terms and Conditions
Effective Date: January 1, 2025
Welcome to SoftGEM Global Technologies LTD ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website www.softgem.org and our services. By accessing or using our website and services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using our website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
SoftGEM Global Technologies LTD provides cloud technology and software solutions, including but not limited to:
- Cloud infrastructure consulting and implementation
- DevOps and automation services
- Custom software development
- AWS cloud solutions and migrations
- Technical consulting and support
3. User Obligations
As a user of our services, you agree to:
- Provide accurate and complete information when requested
- Use our services only for lawful purposes
- Not interfere with or disrupt our services or servers
- Not attempt to gain unauthorized access to our systems
- Respect intellectual property rights
- Comply with all applicable laws and regulations
4. Intellectual Property Rights
All content, materials, and intellectual property on our website and in our services are owned by SoftGEM Global Technologies LTD or our licensors. This includes but is not limited to:
- Text, graphics, logos, and images
- Software and source code
- Trademarks and service marks
- Proprietary methodologies and processes
You may not reproduce, distribute, modify, or create derivative works without our express written permission.
5. Service Availability
While we strive to maintain continuous service availability, we do not guarantee that our services will be uninterrupted or error-free. We reserve the right to:
- Modify or discontinue services with or without notice
- Perform scheduled maintenance that may temporarily affect service availability
- Suspend services for security or technical reasons
6. Payment Terms
For paid services:
- Payment terms will be specified in separate service agreements
- All fees are non-refundable unless otherwise stated
- Late payments may result in service suspension
- We reserve the right to change pricing with reasonable notice
7. Confidentiality
We understand the importance of confidentiality in business relationships. Both parties agree to:
- Maintain confidentiality of proprietary information
- Use confidential information only for the intended purpose
- Implement appropriate security measures to protect sensitive data
- Return or destroy confidential information upon request
8. Limitation of Liability
To the maximum extent permitted by law, SoftGEM Global Technologies LTD shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from third-party services or products
- Any damages exceeding the amount paid for our services
9. Indemnification
You agree to indemnify and hold harmless SoftGEM Global Technologies LTD from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you provide or submit
10. Termination
Either party may terminate the service relationship:
- With written notice as specified in service agreements
- Immediately for material breach of these Terms
- Immediately for non-payment of fees
Upon termination, all rights and obligations shall cease except those that by their nature should survive.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Lagos, Nigeria.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These Terms, together with any service agreements and privacy policy, constitute the entire agreement between you and SoftGEM Global Technologies LTD regarding the use of our services.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
SoftGEM Global Technologies LTD
Email: info@softgem.org
Phone: +234 806 467 0536
Address: 4 Lanre Olumide Street, Idado, Lekki Peninsula II
106104, Eti-Osa, Lekki 101233, Lagos, Nigeria
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.