About SoftGEM
SoftGEM Global Technologies LTD is an AWS Advanced Consulting Partner with a small-and-medium-business (SMB) practice. We design, build, and operate AWS platforms for customers under 500 employees and under $100M annualized revenue. Our customer profile is regulated financial services, traditional services businesses, and SMB corporate clients in Nigeria, West Africa, and the United States.
Customers reach us at support@softgem.org or via the contact form at softgem.org. A first sizing call typically runs 30 minutes; an AWS Pricing Calculator estimate in the customer's chosen Region follows within five business days.
Our service offerings
We organise customer engagements around four flagship service lines:
| # | Offering | What it covers |
|---|---|---|
| 1 | Cloud Migration & Modernisation | Moving SMBs off legacy infrastructure onto AWS, with modernisation onto containers where the workload supports it. |
| 2 | Cloud Consulting & Cost Optimisation | Cloud strategy advisory plus measurable cost reduction on AWS run-rate. |
| 3 | Cloud Security | Security posture deployment and operation for regulated SMBs. |
| 4 | Artificial Intelligence | Generative AI advisory, RAG pattern design, and MVP build on Amazon Bedrock. |
Each offering is a fixed-price professional services engagement under a Statement of Work. AWS infrastructure is passed through to the customer at AWS list rates with no markup. Ongoing operations are optional under a separate Managed Services Agreement.
1. Cloud Migration & Modernisation
Who this is for
SMBs moving off legacy or under-sized infrastructure onto AWS for the first time, or modernising an existing AWS footprint that has grown ad-hoc. Typical workload size $800 – $5,000 per month in steady-state AWS spend after the migration.
Use case
Customer needs to move production workloads onto AWS without putting the business at risk in a single cutover. Where the application supports it, we modernise onto Amazon ECS on AWS Fargate to right-size compute per service rather than per VM. Where the application does not, we lift-and-shift onto right-sized Amazon EC2 with Auto Scaling, then sequence a modernisation backlog for follow-on engagements.
What you receive
- Migration assessment — application inventory, dependency map, target AWS architecture documented in a Solution Design Record signed off by an AWS Certified Solutions Architect – Professional.
- Phased migration plan — sequenced cutovers with rollback paths; storage-first migration where appropriate; named migration windows agreed with the customer.
- Storage migration to Amazon S3 with lifecycle policies.
- Application-tier modernisation to Amazon ECS on AWS Fargate where the application supports containerisation; right-sized Amazon EC2 with Auto Scaling where it does not.
- Data tier — Amazon RDS Multi-AZ with at-rest encryption under customer-managed KMS keys; automated backups via AWS Backup.
- Database migration — AWS Database Migration Service for in-place engine moves and ongoing replication during cutover.
- CI/CD — AWS CodePipeline + CodeBuild + CodeDeploy with named-approver manual gates before production.
- Documentation, training, and a first end-to-end disaster-recovery drill.
2. Cloud Consulting & Cost Optimisation
Who this is for
SMBs at the start of their AWS journey who need a strategy and a roadmap before they commit to a build, and SMBs already on AWS whose run-rate has drifted upward and needs an audit + remediation plan.
Use case
Customer needs a written AWS strategy and architecture they can sign off on before any build begins, and a 6-month cost-optimisation roadmap with named actions and projected savings.
What you receive
- AWS Well-Architected review across all six pillars.
- AWS landing zone design — Organizations + Control Tower with OUs for production, non-production, security, log archive, sandbox.
- Solution Design Record covering the target AWS architecture for the customer's workload.
- AWS Pricing Calculator estimate produced with assumptions documented.
- 6-month cost optimisation roadmap with named actions and projected savings per action.
- Cost monitoring setup — Amazon CloudWatch cost dashboards and AWS Budgets alerts.
- Quarterly cost review cadence post-handover.
3. Cloud Security
Who this is for
SMB banks, microfinance institutions, SEC-licensed asset managers, and other regulated firms whose security posture must hold up to a CBN, SEC, or equivalent regulator inspection.
Use case
Customer needs a security posture deployed, documented, and operating across every AWS account. We deploy the full security stack at engagement start, tune it for the customer's workload, and hand it over with the runbooks, operating model, and quarterly review cadence.
What you receive
- Security baseline — AWS Security Hub enabled with security best-practice standards.
- Threat detection — Amazon GuardDuty enabled.
- Edge protection — AWS WAF with AWS Managed Rule Groups, rate-based rules, and custom rules.
- Encryption posture — customer-managed AWS KMS keys per data domain.
- Identity — AWS IAM Identity Center for human access with permission sets per role.
- Audit posture — AWS CloudTrail enabled in all regions.
- Vulnerability scanning — Amazon Inspector enabled for EC2 instances and ECR container images.
- Secrets management — AWS Secrets Manager.
- Customer-specific runbook set — incident response, security-event triage, IAM access review, and key rotation procedures.
- Compliance documentation mapped to the customer's regulatory context.
4. Artificial Intelligence
Who this is for
SMBs evaluating generative AI on AWS for the first time, or moving from a small internal experiment to a production-grade pilot.
Use case
Customer has a defined business problem where generative AI is the candidate solution. We help the customer decide whether Gen AI is the right tool, design the RAG pattern, build the MVP, and plan the production rollout.
What you receive
- Feasibility advisory — written assessment of whether generative AI is the right approach for the customer's problem.
- RAG architecture design — pattern document covering data ingestion, vector storage, retrieval orchestration, prompt engineering, and response evaluation.
- MVP build — working pilot deployed in the customer's AWS account.
- Guardrails — Amazon Bedrock Guardrails configured for the customer's sensitive-content boundaries.
- Cost model — observed cost per query during MVP testing and projection for production traffic.
- Production rollout plan covering security, monitoring, and cost control.
- Knowledge transfer workshop with the customer's engineering team.
How we engage
Every engagement runs through the same phases, regardless of which offering the customer chooses:
| Phase | What happens | Customer involvement |
|---|---|---|
| P0 Sizing call | Customer profile, workload, target AWS Region, customer fit confirmed | 30-min call with technical and business lead |
| P0 Pricing estimate | AWS Pricing Calculator estimate for the workload, with assumptions documented | Customer reviews and signs off the estimate |
| P0 Fact sheet | SoftGEM drafts the customer fact sheet — the single source of truth for the engagement | Customer reviews architecture and operational details |
| P0 SOW | Statement of Work under Master Services Agreement | Customer signs the SOW |
| P1–P3 Build | AWS environment built per the SOW; weekly status; sprint demos | Sprint review attendance; customer-side acceptance testing |
| P4 Handover | Documentation, runbooks, training delivered | Customer-side training cohorts attend |
| Post-handover | Operate the AWS account under MSA; quarterly governance reviews | Customer holds the AWS payer relationship; SoftGEM operates |
Adjacent services
The four flagship offerings above are our most-requested entry points. Adjacent services are available to existing customers under a separate Statement of Work:
- Managed AWS Operations under MSA.
- Quarterly DR Drill Execution.
- Architecture Health Check.
- AWS Well-Architected Review.
- Cost Optimisation Health Check.
Who we work with
SoftGEM serves SMB customers — businesses under 500 employees and under $100M annualized revenue. Typical industry profiles include microfinance, banking, asset management, payments and financial technology, real estate, IT services, and professional services.
Contact
support@softgem.org · softgem.org · Lagos, Nigeria